How To Investigate A Grievance
 

Answer the 5 Ws:
  •  
 WHO is involved?
  •  
 WHAT happened?
  •  
 WHEN did it happen?
  •  
 WHERE did it happen?
  •  
 WHY is it a grievance?

And find out:

  • What does management say?
  • What has happened before in similar situations?
  • What is the grievant’s history on this issue?
  • What does the grievant want to settle the grievance?